•  Payment

We accept various kinds of credit cards through PayPal.

 

You don`t have to have a PayPal account. We can send you a payment link to your e-mail and you will be able to pay by your card.
Please, contact us if you have any questions.

 

* Please note, that if you don`t have a PayPal account, then you will receive the invoice in Japanese.

 

  • Custom fees & duties

 

Please note, that international Customers are responsible for their country`s customs fees & duties if they appear. We cannot cover any of them. We regret that we can neither provide estimates nor predict such fees.

 

If you do not know the customs/duty system in your country, please contact your postal office for further information.

 

Thank you very much for understanding.

 

  • Return Policies
We want all customers to be satisfied with products bought at our store, therefore if your purchase is faulty or damaged, we will gladly accept a return within 7 days after delivery date.
 
Returns and refunds requested more than 7 days after the delivery date will not be issued.

We do not accept any exchanges nor returns because of the customers' personal preferences after the delivery.

In case other than the above, returns are not accepted.

Thank you very much for your understanding.

 

  • Warning notice about burning incense

 

 

Warning!


To prevent injury or fire: 
- Never leave burning incense unattended or near anything flammable.
- Blow out the flame after lighting. Burn in a non-flammable vessel (e.g. incense burner or incense stand/holder with plate). Make sure fire is extinguished after usage.
- Do not touch while burning.
- When using an incense burner filled with ash, make sure ash does not contain any unburned parts before burning a second incense. Parts may break and start a fire. A 30 minute interval is recommended. 
- If burning multiple sticks at the same time, keep distance between them.
- If burning a lot of incense in small spaces, ventilate the room often.
- Keep incense in a dry place to prevent change in its shape, or mildew.
- Keep out of reach of children & pets. Do not eat.
- Do not use for purposes other than intended.

 

* We provide `Warning tags` to all products sent abroad. If you are running a store, definitely pass them to your Customers.


 

The supplier supports Trade Assurance – A free service that protects your orders from payment to delivery.
Supplier's Trade Assurance Limit:
Learn More